I was giving an associate at the service desk her lunch break.
The told me twice in the checkout line i had the normal amount of time to return but when i tried they told me they could not take the items back.
They told me they had no way to return the items since they were "damaging out halloween". Curious, they were still selling halloween items on the floor. So, how would people then return those items? To my knowledge, Walmart does not have a final sale no return policy on small unused items.
Also, I had a set of undergarments, new and still wrapped and the receipt with those too. They told me they could not take those back either because they were not in the system.
That is not my problem if the SKU on my receipt and the package are one in the same. They were a "limited edition" but nothing special Hanes brand.
Soi am still stuck with them too. We do not have internet access, he returned it immediately with the receipt and was told basically tough luck. Very unhappy with the exchange policy considering he never even attempted to play it just took wrapping off.
I've never had a problem with anything I've returned to Walmart.
In fact I saw one older gentleman actually return a completely dead twig of a small plant. It looked like it had been dead for months. After he left the CS rep and I just looked at each other and shrugged our shoulders. I guess there's always going to be easy return times and then the horror stories.
I was told when I purchased 2 items for Christmas gifts in Sept. I found out they already got them and so I want to return them.
They told me 30 days return policy when I called. Now what will I do with 2 electric throws. Any items may be exchanged. It was my first time returning something to Walmart. Later coming home I just read that Walmart accepts returns except some exceptions without receipt.
If I would have read before I would have shown this to the person who was there to handle the returns but did not have information about the same. I changed my mind about it and tried returning without the receipt.
They told me I pharmacy department items are UNreturnable without a receipt. I don't see this in Walmart policy.Walmart Policies and Guidelines.
Find a list of Walmart's most frequently requested public policies and guidelines, including our store return policy, coupon policy and more. WalMart Black Friday Doorbuster Deals.
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